General Home Deep Cleaning focuses on detailed cleaning, built-up dirt and areas that need extra attention. Visible stains may be addressed where possible, depending on the surface and condition.

Post-Reno Reset is intended for properties after renovation work, with a focus on cleaning renovation dust and preparing the space for use.

Move-In / Handover Ready is designed to prepare a property for its next occupant or handover.

The right service depends on the property's condition and required scope. Floor scrubbing or polishing and formaldehyde removal are not included in the standard Deep Cleaning package.

Arkin's General Home Deep Cleaning service focuses on detailed cleaning of the home, including areas with built-up dirt that need additional attention. The exact work depends on the agreed scope and the property's condition.

Some stubborn stains, permanent marks, heavy grease or residue may not be fully removable. Floor scrubbing or polishing and formaldehyde removal are not included in the standard package.

Please let us know about any specific areas of concern when enquiring so we can clarify whether they can be addressed within the requested service.

Arkin's Post-Reno Reset focuses on cleaning renovation dust and preparing the property after renovation work.

Extensive renovation debris, leftover building materials and contractor waste may fall outside the standard cleaning scope. These should be cleared before the appointment where possible.

Please share photos or videos of the property and let us know whether any debris or contractor materials remain. We can then assess the requirements and clarify the quotation and any additional work before confirming the booking.

Arkin offers different cleaning services to suit different property types and requirements. Regular hourly home cleaning and fixed-price cleaning packages use different pricing methods.

A quotation may depend on the property type, floor area, cleaning frequency, property condition, requested tasks and the amount of work required.

For an accurate quotation, please share your property details, preferred service and any areas that need special attention. We will clarify the agreed scope and applicable charges before proceeding.

Our minimum booking duration for the relevant hourly home cleaning service is 3 hours. For larger homes or more detailed cleaning requirements, we recommend booking 4 hours or more to allow sufficient time for the agreed tasks.

Fixed-price services, such as Post-Reno Reset and Move-In / Handover Ready, are quoted according to the package and property requirements rather than this hourly minimum.

Arkin generally brings the cleaning equipment and solutions required for the agreed service. Requirements may differ depending on the type of cleaning requested.

If you have specific product preferences, delicate surfaces or special cleaning requirements, please inform us before your appointment so we can confirm suitability and arrangements.

We will do our best to arrange the same cleaner for recurring appointments, subject to availability and scheduling. Our aim is to provide a more familiar and consistent cleaning experience.

We communicate the agreed cleaning scope and service requirements to our cleaning team before each job. We emphasise professionalism, care for your property and attention to the agreed tasks.

We encourage customers to share any particular concerns or priorities before the appointment so expectations can be clarified in advance.

Yes. Arkin offers upholstery and specialised cleaning options for selected sofas, carpets, curtains and household items. Depending on the item, available methods may include steam cleaning or deep extraction.

The suitable method depends on the material, fabric care requirements, item condition and type of soiling. Please share the item type, size and photos when enquiring so we can advise on the available options.

Yes. Arkin provides office cleaning services for professional workspaces in Singapore. Cleaning arrangements can be discussed according to the office's needs and schedule.

Quotations depend on factors such as floor area, cleaning frequency, service hours, site requirements and the agreed scope of work.

We aim to provide clear quotations with no hidden charges. Additional charges may apply if the actual property condition or requested scope differs significantly from what was agreed.

Examples may include extensive renovation debris, contractor leftovers, heavy residue, furniture shifting or additional tasks outside the quoted scope.

Any applicable additional charges should be discussed and agreed upon before the additional work proceeds.

No. Cleaning results depend on the type of stain, the surface or material, how long the stain has been present and the condition of the item.

We will assess what can reasonably be addressed within the agreed service, but permanent stains, material damage and certain residues may not be fully removable.

If you have particular concerns, please share photos before booking so we can discuss the likely scope and limitations.

Simply contact Arkin via WhatsApp and share the following details to help us understand your requirements:

• Property type and approximate floor area
• Preferred cleaning service
• Preferred date and timing
• Property location
• Current property condition and areas of concern
• Photos or videos, especially for post-renovation or specialised cleaning

We will review your requirements, clarify the service scope and confirm the quotation before proceeding with the booking.